Online Sales to Canada
Duties
and Tax on
Goods Crossing
the Border
One of the interesting developments of today’s new technology is the advent of Internet Sales. Today, an on-line vendor in the United States can receive orders from anywhere in the world. Because of Internet usage on both sides of the border, a significant percentage of these orders will come from Canada.
Many Internet sellers, or e-tailers, will show on their web-site that they do not ship internationally. Or, for those that do, the experience for a Canadian purchaser can be very upsetting. When the package arrives in Canada, the purchaser receives surprise notification of any duty and/or tax that needs to be paid on his purchase.
When selling products on-line, the key focus is customer experience. When a vendor sells something to a Canadian purchaser, the vendor wants that customer to come back again to buy more product. To this end, the e-tailer must make the purchasing experience a happy one.
The customer must be able to:
- Log on to the web-site
- Browse the product and price list
- Place an order with one click
- Sit back and wait for delivery – with no surprises
Eliminating the customs issues and creating a “delivered” price to Canadian purchasers is an easy process for the US e-tailer. We can provide a solution that will automatically calculate the duty and/or tax amounts and build in a brokerage fee. These amounts appear on the screen as the purchaser fills his shopping cart. When the packages arrive at the border, we process them through Canada Customs with all charges billed back to the vendor/e-tailer. We pay the charges to Canada Customs. No surprises for the purchaser and the e-tailer has another happy customer.
More details are available by calling us on our toll free line or through www.decassist.com
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This page last updated Wednesday, July 7, 2004